سياسة الاستبدال و الإسترجاع

Return and Exchange Policy: Only allow return or exchange of the product in the following case: the product arrives damaged, broken, or unusable upon receipt. Second: conditions that must be met To complete the return or exchange request, the following conditions must be met: • Report the problem within a maximum of 48 hours from the date of receipt, and if the period is exceeded, the store is not responsible for any damage or issues. • Provide photos showing the damage or error in the product when reporting via WhatsApp. Third: products not eligible for return • Products that have been used fully or partially. • Products received more than 48 hours ago without notification. • Orders within special promotional offers, are not divided or returned. Fourth: return mechanism • After reviewing the case and approval, • Replacement with an alternative product depending on availability. • Or refund the amount to the same payment method within a period of 5 to 10 working days.